Help – Ordering Policies

Cookies:To track the contents of your shopping cart while you browse, our shopping cart system requires that your browser accepts cookies. We do not use cookies to collect any browser information and we do not share any customer information with anybody… ever! We take your privacy very seriously.

Payment Methods: We accept Debit, Visa, MasterCard &American Express.

County Rd Coffee Gift Certificates: Not Available at this time

Location: 4785 County Rd 2, Odessa, ON. K7P 0K6

Email us: countyrdcoffeeco@gmail.com

Phone: 647-997-9463

Store Hours: Monday-Friday from 10am to 5pm. We are closed the following Holidays: Victoria Day, Canada Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas and New Years Day. Our Christmas Holiday business hours vary from year to year

Pick-up Orders (Orders placed online for pick up at our Kingston Roastery Studio): If you are local and want to pick up your order at our studio space, choose the shipping option “pick up” at check out. Your order will be ready the next business day after 10am. Our warehouse is located at 4785 County Rd 2, Odessa. We are also available for pick up at The Memorial Center Farmers Market every Sunday. If you need your order same-day please visit our studio. We hold pickup orders for two weeks.

Taxes: 13% HST is charged on all online purchases across Canada.

Order Delays: Check your email if your order is delayed, sometimes we need to contact you to verify your shipping or if an item unexpectedly goes out of stock.

Privacy: We do not sell, trade, or share customer information or mailing list subscriber information with anyone…EVER! Our shopping cart does not store credit card information, just name, address, phone number, etc